"The Master value is trust. There are no relationships that can survive for very long without it."
It’s up to business leaders to educate the public about what free trade really means. Capitalism is in pretty rough shape in America. The Great Recession was horrible enough — forcing business owners to scramble and work even harder to keep their businesses open — but the aftermath of the recession has been appalling. The […]Continue Reading →
Relationships, trust and fruitful negotiation all missing For the first time in two decades, much of the federal government has ground to a halt. Perhaps it was inevitable. While the current debate is centered around the future of Obamacare, government spending and the debt ceiling, I believe there are larger forces at play than the […]Continue Reading →
Returning troops, and businesses can benefit greatly by hiring veterans Tens of thousands of veterans are coming home from the Middle East, looking for jobs and support. I’m proud to say that the franchise industry is delivering some of the help they need by hiring veterans — aggressively recruiting them for jobs within franchise systems […]Continue Reading →
When I first wrote Focus on Failure, I did not include a chapter about faith. It was an omission I regretted, and one that I was glad to rectify when the second edition of the book was published. Business leaders often don’t talk much about faith, preferring to talk about sales data, market research and […]Continue Reading →
7 guidelines to help you determine whether franchising is right for your business Ambitious business owners who are eager to grow often ask me for a key piece of advice: “Should I franchise my business?” Thirty years of leading franchise organizations, as well as my experience as chairman of the International Franchise Association, has afforded […]Continue Reading →
When leaders make every decision based on numbers, without concerns for people, relationships and faith, they destroy the trust that makes success possible. How do you stay on the right path? What underpins the success of American business? Anyone who knows me well knows that I have tremendous faith in the power of free people […]Continue Reading →