"The Master value is trust. There are no relationships that can survive for very long without it."
Most people don’t realize how big a role franchising plays in the economy CNBC invited me to speak about the franchise industry’s impact on the economy this morning — and why small business owners, especially franchise owners, are the real heroes of the economy. Here’s an excerpt from CNBC’s report: Franchise owners and small businesses […]Continue Reading →
New book shows how famed New York City business made social media part of its growth strategy Tasti D-Lite’s delicious low-calorie desserts have drawn a cult following in New York City since the company started in 1987. Its raving fans include celebrities and directors who have given it starring roles on episodes of Sex […]Continue Reading →
Dreamers have built this country on a foundation of hard work and hope What separates extremely successful people from others who muddle through life? Plenty of smart, hard-working individuals seem to stumble and fall while others soar. What makes the difference? Every accomplishment starts with a dream, and dreams are realized when people have the […]Continue Reading →
Future requires radical transparency, back-and-forth with customers There has been a great deal of angst since October of 2008 about the state of business in general and specifically in the world of business format franchising. Clearly, with the collapse of Lehman Brothers and the near collapse of the world financial structure that resulted in the […]Continue Reading →
Franchise agreements are like marriage — a wonderful thing if you choose wisely Nothing in life is guaranteed, and while franchising has proven to be a dynamic business model — creating hundreds of thousands of businesses and millions of jobs — the fact is, not everyone will succeed. That’s why it’s so important to research […]Continue Reading →
Tasti D-Lite and Planet Smoothie Waive Fees to Say ‘Thank You’ to Veterans, Applaud Other Efforts to Help
Waiver saves $30,000 in startup costs, and comes amid other efforts to help Marines are trained to leave no man behind, and I’ve made it a mission my entire career to help fellow veterans build better lives. I was chairman of the International Franchise Association in 2002 when we worked with the Veterans Administration to […]Continue Reading →